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What countries do you ship to?
If I make an order, can I specify diameter of cholla wood pieces?
How can I track my order?
Do you accept returns?
If I return an item, will I be charged a restocking fee?
What is cholla wood?
Can you provide a phytosanitary certificate when shipping to other countries?


What countries do you ship to?
We ship worldwide. If you don't see your country as an option, please send us and email at chollawood@outlook.com so we can assist you. Chances are that we can ship to you, we just haven't looked up the shipping rules to your location yet!

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If I make an order, can I specify diameter of cholla wood pieces?
In most cases, yes. We can accommodate several diameters of cholla wood but please do ask us before purchasing so we can ensure that we have your requested diameter.

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How can I track my order?
When your order is shipped, you will receive an email from us with your USPS tracking number. Enter that tracking number into the box at this site to receive your updated package information: https://tools.usps.com/go/TrackConfirmAction!input.action *Please note, it may take up to 24 hours for the tracking information to update.

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Do you accept returns?
Yes. We have a very friendly return policy. If you are not satisfied, if you did not receive what you ordered, or if your order came to you damaged, let us know! We happily offer exchanges or returns. Please let us know if you would like to return or exchange your order by sending us an email at: chollawood@outlook.com.

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If I return an item, will I be charged a restocking fee?
No.

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What is cholla wood?
Cholla Wood is the dried internal spine of the cholla cactus plant native to Southwestern United States and Northern Mexico. Cholla wood is used for decoration, animal chews, aquariums, and various crafts.

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Can you provide a phytosanitary certificate when shipping to other countries?
Yes. We can offer phytosanitary certificates. Due to the cost, we will charge an additional fee of $75.00 per order with a phytosanitary certificate. Because the phytosanitary certification process takes at least 2 weeks to complete, we ask for patience when a phyto is needed.

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Last Updated: 31 Jul 2017 12:03:00 PDT home  |  about  |  terms  |  contact
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